At Roamanta, we are committed to providing authentic, premium-quality fragrances and a smooth shopping experience for our customers. Every order is carefully inspected and securely packed before dispatch.
Please read our Return & Refund Policy carefully before placing your order.
1. Mandatory Unboxing Video
Customers are strongly advised to record a complete unboxing video while opening their parcel.
The video must:
begin before opening the package
clearly show the shipping label
clearly display the condition of the parcel and product
An unboxing video is mandatory for any claim related to:
damaged products
leaking bottles
missing items
wrong product delivery
Claims submitted without a proper unboxing video may not be accepted.
2. Damaged Parcel Handling
If your parcel appears:
damaged,
opened,
leaking,
or tampered with,
please refuse to accept the parcel from the courier immediately.
After refusing the parcel:
contact our support team
share parcel photos if possible
This helps us resolve courier-related issues quickly and efficiently.
3. Wrong Product Delivered
If you receive the wrong fragrance or incorrect item:
contact us within 48 hours of delivery
provide your order number
share the complete unboxing video
After verification:
the incorrect product will be replaced at no additional cost
return shipping charges will be covered by Roamanta
Please note:
wrong product cases are eligible for replacement only
refunds are not applicable in replacement cases
4. Damaged or Leaking Products
If your order arrives:
broken,
leaking,
defective,
or damaged during shipping,
please report the issue within 48 hours of delivery along with:
your order number
photos/videos
complete unboxing video
Once verified:
a replacement or refund may be approved
shipping/delivery charges are non-refundable
the remaining product amount will be refunded
Approved refunds are processed within 5–7 business days.
5. Refund Eligibility
Refunds are only applicable in the following situations:
damaged product received
leaking bottle received
verified shipping damage
approved exceptional cases by Roamanta support team
Please note:
shipping/delivery charges are non-refundable
only the product amount will be refunded
Refunds are processed within 5–7 business days after approval.
6. Non-Refundable & Non-Returnable Conditions
Due to the personal nature of fragrances and hygiene standards, we do not accept returns or refunds for:
opened perfumes
used products
change of mind
dislike of fragrance or scent preference
products without original packaging
claims without unboxing video proof
discounted or sale items
7. Exchange Policy
Exchanges are only available for:
wrong product delivery
verified damaged products
Products must:
remain unused
be returned in original packaging
After verification, replacement will be processed without additional charges.
8. Order Cancellation
Orders may only be cancelled before dispatch.
Once the parcel has been shipped, cancellation requests cannot be accepted.
9. Contact Support
For refund, return, or replacement requests, please contact our support team with:
your order number
issue details
required photos/videos as proof
We are committed to ensuring the authenticity, quality, and satisfaction of every Roamanta fragrance order.
“We stand behind the authenticity and quality of every Roamanta fragrance.”